Refund Policy

Last updated: September 29, 2026

Return window

30 days after you receive your order

Condition

Unworn and unused, with tags, in the original packaging

Start a return

support@brightybasket.com

Refund timing

Within 10 business days of approval, to your original payment method

30-day returns

You have 30 days after receiving your boots to request a return.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

Email support@brightybasket.com with your order number. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us right away if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable items

We cannot accept returns on sale items or gift cards.

Exchanges and sizing

If you need a different size or color, the fastest way to get it is to return the pair you have and, once the return is accepted, place a separate order for the pair you want. The size chart on the product page can help you choose.

Refunds

We’ll let you know once we’ve received and inspected your return, and whether the refund was approved. If it is approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank or card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@brightybasket.com.

Questions

For any return question, email support@brightybasket.com. See also our Shipping Policy.