Shipping Policy
Last updated: September 29, 2026
Shipping update (posted September 22, 2026): because of higher-than-expected demand on select products, some orders are taking longer than our standard 1 to 2 business days to ship, and may take up to 5 to 7 business days to ship. You’ll get an email with your tracking number as soon as your order leaves our facility. Orders ship in the order they were received, and we expect normal processing times by early October. If you’d rather not wait, email support@brightybasket.com with your order number and we’ll cancel and refund your order in full.
- Ships to
- United States and Canada
- Shipping cost
- Free standard shipping on orders over $50 USD. A pair of Ridgeline boots is $69.95, so it qualifies.
- Processing
- 1 to 2 business days after payment is confirmed
- Transit
- 5 to 13 business days (Monday to Friday)
- Estimated total
- 10 to 20 business days
Where we ship
We currently ship Ridgeline Boot Co. orders to addresses in the United States and Canada. Available shipping options and their cost are shown at checkout before you pay.
Shipping rates
Standard shipping is free on orders over $50 USD. Orders under $50 USD ship at a flat rate of $8.95 USD per order.
Processing and delivery times
- Order cut-off: 5:00 PM Eastern Time (Toronto).
- Processing: orders are generally processed within 1 to 2 business days after payment confirmation. Processing can take longer during peak seasons or promotions.
- Transit: 5 to 13 business days (Monday to Friday).
- Estimated total delivery time: 10 to 20 business days.
Delivery times are estimates, not guarantees. Weather, carrier or other logistical issues can occasionally cause delays.
Tracking
You’ll receive an email with your tracking number once your order ships, so you can follow its progress and estimated delivery date.
Address accuracy
Please make sure your shipping address is complete and correct. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.
Lost or damaged packages
If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date and we’ll work with the carrier to resolve it as quickly as possible.
Returns
See our Returns & Refunds policy.
Questions
Email support@brightybasket.com. By placing an order, you agree to this Shipping Policy.